:root {
  --ink: #17181c;
  --ink-2: #4a4d57;
  --muted: #7a7e8a;
  --line: #e4e5ea;
  --bg: #f6f6f8;
  --card: #ffffff;
  --accent: #e8590c;
  --accent-ink: #ffffff;
  --accent-soft: #fff1e8;
  --ok: #2b8a3e;
  --ok-soft: #ebfbee;
  --err: #c92a2a;
  --err-soft: #fff5f5;
  --note: #fff9db;
  --note-line: #f2d34b;
  --radius: 10px;
  font-family: ui-sans-serif, system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  color: var(--ink);
}
* { box-sizing: border-box; }
body { margin: 0; background: var(--bg); line-height: 1.5; font-size: 15px; }
a { color: var(--accent); text-decoration: none; }
a:hover { text-decoration: underline; }
h1 { font-size: 1.6rem; margin: 0 0 .5rem; letter-spacing: -.01em; }
h2 { font-size: 1.15rem; margin: 0 0 .75rem; }
h3 { font-size: .8rem; text-transform: uppercase; letter-spacing: .06em; color: var(--muted); margin: 0 0 .6rem; }
code { background: #eef0f3; padding: 1px 5px; border-radius: 4px; }

.wrap { max-width: 1120px; margin: 0 auto; padding: 0 16px; }
body.public main.wrap { max-width: 760px; }

/* Header */
.top { background: var(--ink); color: #fff; }
.top .wrap { display: flex; align-items: center; justify-content: space-between; gap: 16px; min-height: 60px; flex-wrap: wrap; }
.brand { color: #fff; font-weight: 700; display: flex; align-items: center; gap: 10px; }
.brand:hover { text-decoration: none; }
.logo { background: var(--accent); color: #fff; font-weight: 800; border-radius: 7px; padding: 3px 7px; font-size: .85rem; letter-spacing: .03em; }
.top nav { display: flex; gap: 18px; align-items: center; flex-wrap: wrap; }
.top nav a { color: #d6d8de; }
.top nav a:hover { color: #fff; text-decoration: none; }
.me { color: #8b8f9a; font-size: .9rem; }
main.wrap { padding-top: 28px; padding-bottom: 40px; }
.foot { color: var(--muted); font-size: .85rem; padding-bottom: 32px; }

/* Cards & forms */
.card { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); padding: 22px; margin-bottom: 18px; }
.card.narrow { max-width: 480px; margin-left: auto; margin-right: auto; }
.center { text-align: center; }
.hero { margin-bottom: 20px; }
.hero p { color: var(--ink-2); margin: 0; }
label { display: block; font-weight: 600; font-size: .9rem; margin-bottom: 14px; }
label.inline { display: inline-flex; align-items: center; gap: 8px; margin: 0; font-weight: 500; }
.opt { font-weight: 400; color: var(--muted); font-size: .8rem; }
input, select, textarea {
  display: block; width: 100%; margin-top: 5px; padding: 10px 12px; font: inherit; color: inherit;
  border: 1px solid #cfd2da; border-radius: 8px; background: #fff;
}
label.inline select { width: auto; margin: 0; }
input[type=file] { padding: 8px; background: #fafafb; }
input:focus, select:focus, textarea:focus { outline: 2px solid var(--accent); outline-offset: -1px; border-color: transparent; }
textarea { resize: vertical; }
.grid { display: grid; grid-template-columns: 1fr 1fr; gap: 0 16px; }
.grid .full { grid-column: 1 / -1; }
.hp { position: absolute; left: -9999px; }
.row { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; margin-top: 10px; }
.row input[type=file] { flex: 1; min-width: 200px; width: auto; margin: 0; }

.btn {
  display: inline-block; background: var(--accent); color: var(--accent-ink); border: 0; border-radius: 8px;
  padding: 10px 18px; font: inherit; font-weight: 600; cursor: pointer;
}
.btn:hover { filter: brightness(.94); text-decoration: none; }
.btn.small { padding: 6px 12px; font-size: .85rem; }
.btn.ghost { background: transparent; color: var(--ink-2); border: 1px solid var(--line); }
.btn.danger { background: var(--err); }

.flash { padding: 12px 14px; border-radius: 8px; margin-bottom: 16px; background: var(--ok-soft); color: var(--ok); border: 1px solid #b2f2bb; }
.flash.err { background: var(--err-soft); color: var(--err); border-color: #ffc9c9; }
.flash ul { margin: 0; padding-left: 18px; }
.warn { color: var(--err); }
.muted { color: var(--muted); }
.small { font-size: .85rem; }
.check { width: 56px; height: 56px; border-radius: 50%; background: var(--ok-soft); color: var(--ok); font-size: 28px; line-height: 56px; margin: 0 auto 12px; }

/* Badges */
.badge { display: inline-block; font-size: .75rem; font-weight: 600; padding: 2px 9px; border-radius: 999px; white-space: nowrap; background: #eef0f3; color: var(--ink-2); }
.status-open { background: #e7f5ff; color: #1864ab; }
.status-in_progress { background: #f3f0ff; color: #5f3dc4; }
.status-waiting { background: #fff9db; color: #946200; }
.status-resolved { background: var(--ok-soft); color: var(--ok); }
.status-closed { background: #eef0f3; color: var(--muted); }
.priority-low { background: #f1f3f5; color: var(--muted); }
.priority-high { background: #fff4e6; color: #d9480f; }
.priority-urgent { background: var(--err); color: #fff; }

/* Thread */
.ticket-head { display: flex; justify-content: space-between; align-items: flex-start; gap: 16px; margin-bottom: 16px; }
.ticket-head p { margin: 0 0 2px; }
.thread { display: flex; flex-direction: column; gap: 12px; margin-bottom: 18px; }
.msg { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); padding: 14px 16px; }
.msg header { display: flex; align-items: center; gap: 10px; margin-bottom: 6px; }
.msg header time { margin-left: auto; color: var(--muted); font-size: .8rem; }
.msg.from-staff { border-left: 4px solid var(--accent); }
.msg.from-customer { border-left: 4px solid #74c0fc; }
.msg.note { background: var(--note); border-color: var(--note-line); border-left-width: 4px; }
.tag { font-size: .7rem; font-weight: 700; text-transform: uppercase; letter-spacing: .05em; color: #946200; }
.body { white-space: normal; overflow-wrap: anywhere; }
.sys { text-align: center; font-size: .8rem; color: var(--muted); }
.files { list-style: none; padding: 0; margin: 10px 0 0; display: flex; flex-direction: column; gap: 6px; font-size: .9rem; }
.thumb { display: block; max-width: 220px; max-height: 160px; border-radius: 6px; border: 1px solid var(--line); margin-bottom: 4px; }
.resolve { margin-top: 12px; text-align: right; }

/* Admin */
.stats { display: flex; gap: 10px; flex-wrap: wrap; margin-bottom: 16px; }
.stat { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); padding: 10px 14px; color: var(--ink-2); font-size: .85rem; min-width: 96px; }
.stat b { display: block; font-size: 1.4rem; color: var(--ink); }
.stat.on { border-color: var(--accent); box-shadow: inset 0 0 0 1px var(--accent); }
.stat:hover { text-decoration: none; border-color: #c4c7cf; }
.stat.alert { margin-left: auto; background: var(--accent-soft); border-color: #ffd8a8; }
.stat.alert b { color: var(--accent); }
.filters { display: flex; gap: 10px; flex-wrap: wrap; margin-bottom: 14px; }
.filters input { flex: 1; min-width: 220px; margin: 0; }
.filters select { width: auto; margin: 0; }
.table-wrap { overflow-x: auto; background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); margin-bottom: 18px; }
table.tickets { width: 100%; border-collapse: collapse; font-size: .9rem; }
.tickets th { text-align: left; font-size: .75rem; text-transform: uppercase; letter-spacing: .05em; color: var(--muted); padding: 10px 12px; border-bottom: 1px solid var(--line); white-space: nowrap; }
.tickets td { padding: 11px 12px; border-bottom: 1px solid var(--line); vertical-align: top; }
.tickets tbody tr { cursor: pointer; }
.tickets tbody tr:hover { background: #fafafb; }
.tickets tr.needs td:first-child { box-shadow: inset 3px 0 0 var(--accent); }
.tickets tr.needs a { font-weight: 600; }
.tickets tr.inactive { opacity: .5; }
.tickets td.empty { text-align: center; color: var(--muted); padding: 30px; cursor: default; }
.tickets td a { color: var(--ink); }
.ref { color: var(--muted); font-family: ui-monospace, Menlo, monospace; font-size: .8rem; margin-right: 4px; }
.dot { display: inline-block; width: 8px; height: 8px; border-radius: 50%; background: var(--accent); margin-left: 6px; }
.actions { white-space: nowrap; }
.actions form.inline { display: inline-flex; gap: 6px; align-items: center; margin-right: 6px; }
.actions input { width: 140px; margin: 0; padding: 6px 8px; }
.pager { display: flex; gap: 6px; flex-wrap: wrap; }
.pager a { padding: 4px 10px; border: 1px solid var(--line); border-radius: 6px; background: var(--card); color: var(--ink-2); }
.pager a.on { background: var(--ink); color: #fff; border-color: var(--ink); }

.split { display: grid; grid-template-columns: minmax(0, 1fr) 300px; gap: 20px; align-items: start; }
.side { padding: 16px; }
.side p { margin: 0 0 8px; overflow-wrap: anywhere; }
.side label { font-size: .85rem; margin-bottom: 10px; }
.side select { padding: 7px 9px; }
ul.plain { list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 8px; font-size: .88rem; }
.danger-zone { text-align: right; }

.composer .tabs { display: flex; gap: 6px; align-items: center; margin-bottom: 10px; flex-wrap: wrap; }
.tab { background: transparent; border: 1px solid var(--line); border-radius: 7px; padding: 6px 12px; font: inherit; font-size: .88rem; cursor: pointer; color: var(--ink-2); }
.tab.on { background: var(--ink); color: #fff; border-color: var(--ink); }
.canned { width: auto; margin: 0 0 0 auto; padding: 6px 9px; font-size: .88rem; }
.composer.is-note { background: var(--note); border-color: var(--note-line); }
.composer.is-note .btn { background: #946200; }

@media (max-width: 820px) {
  .split { grid-template-columns: 1fr; }
  .grid { grid-template-columns: 1fr; }
  .stat.alert { margin-left: 0; }
  .ticket-head { flex-direction: column; }
  .canned { margin-left: 0; width: 100%; }
}